Lane Eight Terms of Service
Effective date: August 1, 2026
These Terms of Service (the "Terms") are a binding agreement between Lane Eight ("we," "us") and the customer identified at signup ("Customer," "you"). They govern access to and use of the Lane Eight time tracking service, websites, and related services (the "Service").
By clicking "I agree," creating an account, or using the Service, you accept these Terms. If you accept on behalf of a company, you represent that you have authority to bind that company, and "Customer" means that company.
1. Definitions
"Authorized User" means an individual the Customer invites to use the Service, such as an employee or contractor of the Customer.
"Customer Data" means data submitted to the Service by or for the Customer, including time entries, billing rates, client and project records, and approval history.
"Order" means the plan, seat count, and pricing selected at signup or in the Service.
2. The Service
Lane Eight provides self service time tracking, rate management, approvals, and synchronization of approved time to third party accounting and billing platforms. We will provide the Service with commercially reasonable skill and care. We do not promise that the Service will be uninterrupted or error free, and we do not offer a service level agreement or uptime guarantee. Planned maintenance and factors outside our control, including outages of third party platforms, are excluded from any availability expectation.
3. Accounts and Authorized Users
The Customer designates one or more administrators who manage the account, control seat assignments, and set permissions. The Customer is responsible for all activity under its account and by its Authorized Users, for keeping credentials confidential, and for promptly removing access for individuals who should no longer have it, such as departing employees. Accounts and seats may not be shared. The Service is offered to businesses only and is not for personal, family, or household use.
4. Subscriptions, fees, and renewal
Fees and seats. Fees are based on the Order, typically a per seat monthly or annual subscription. Adding seats mid-term is charged pro rata; seat reductions take effect at the next renewal.
Auto-renewal. Subscriptions renew automatically for successive terms of the same length unless the Customer cancels before the renewal date. You can cancel at any time in the Service, and cancellation takes effect at the end of the current term. We will disclose renewal terms clearly before you first pay, and we will notify you before any renewal at a changed price.
Price changes. We may change prices with at least 30 days' notice, effective at the next renewal. Price changes never apply mid-term.
Refunds and nonpayment. Except where these Terms provide otherwise or the law requires it, fees are non-refundable. If a payment fails, we will notify you and may suspend the account if the failure is not cured within 10 days. Fees are exclusive of taxes, which are the Customer's responsibility, excluding taxes on our income.
Free plans and trials. We may offer free plans or trials and may change or discontinue them with notice. Free use is provided as is, and our total liability for free use is capped at $100.
5. Customer Data
Ownership. As between the parties, the Customer owns Customer Data. The Customer grants Lane Eight a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Data solely as necessary to provide the Service, prevent or address technical problems, enforce these Terms, and comply with law. We claim no other rights in Customer Data.
Aggregated data. We may generate de-identified, aggregated data from use of the Service, provided it does not identify the Customer or any individual and cannot reasonably be re-identified. We own and may use such data to operate and improve the Service.
Authority. The Customer represents that it has the right, and has provided any legally required notices to and obtained any required consents from its Authorized Users and other individuals, to submit Customer Data to the Service and have it processed as described in these Terms and our Privacy Policy.
6. Data processing
For personal information contained in Customer Data, the Customer is the business or controller and Lane Eight is a service provider or processor. Lane Eight will: process such personal information only to provide the Service and for purposes permitted under applicable privacy law, and not for its own commercial purposes; not sell or share it, as those terms are defined in the California Consumer Privacy Act; not retain, use, or disclose it outside the direct business relationship with the Customer, or combine it with personal information from other sources except as permitted by law; apply reasonable security measures appropriate to the nature of the data; assist the Customer in responding to verified requests from individuals to exercise their privacy rights; notify the Customer if we determine we can no longer meet our obligations under applicable privacy law, in which case the Customer may take reasonable steps to stop or remedy unauthorized processing; impose written obligations no less protective on any subprocessor, and remain responsible for their performance; make available, no more than once per year, information reasonably necessary to demonstrate compliance, such as security summaries or audit reports; and, at termination, delete or return Customer personal information as described in Section 12.
Our current subprocessors are listed in our Privacy Policy. We will provide notice of subprocessor changes, and the Customer may object on reasonable data protection grounds, in which case the parties will work in good faith to resolve the objection.
7. Customer responsibilities
The Customer, not Lane Eight, is the employer of its Authorized Users and is solely responsible for: compliance with wage and hour, tax, and employment laws, including the accuracy of time records and any recordkeeping and retention duties under the Fair Labor Standards Act and state law; providing any notices to employees required by law in connection with time tracking; classification of workers and calculation of pay or billing amounts; and the substance of all entries, rates, approvals, and any decisions made using the Service. Lane Eight provides software, not legal, accounting, tax, or payroll advice.
8. Third party integrations
The Customer may connect the Service to third party products, such as accounting, invoicing, or bill payment platforms. The integrations available at any time are listed in the Service. By enabling an integration, the Customer authorizes Lane Eight to exchange Customer Data with that product as needed to provide the integration. Third party products are governed by their own terms and privacy policies, and the Customer is responsible for its relationship with each third party, including maintaining any subscription the third party requires.
Integrations depend on third party APIs that we do not control. We do not warrant that any integration will remain available or function without interruption, and we are not responsible for changes a provider makes to its platform, for the accuracy of records as they appear in the third party product, or for the accounting, invoicing, or tax outcomes of synced data. The Customer is responsible for reviewing records synced to a third party product.
9. Acceptable use
The Customer will not, and will ensure its Authorized Users do not: use the Service in violation of law; interfere with or disrupt the Service or attempt to access it by any means other than the interfaces we provide; probe, scan, or test the vulnerability of the Service without our written consent; reverse engineer or copy the Service except as permitted by law; resell or sublicense the Service, or use it to build a competing product; upload malicious code; or misrepresent identity or affiliation. We may suspend access for conduct that we reasonably believe violates this section or threatens the security or integrity of the Service, with notice where practicable.
10. Intellectual property; feedback
Lane Eight and its licensors own the Service and all related intellectual property. The Customer receives only the limited right to use the Service during the subscription term in accordance with these Terms. If the Customer provides suggestions or feedback, Lane Eight may use them without restriction or obligation.
11. Confidentiality
Each party may receive non-public information of the other in connection with the Service, including Customer Data, which is the Customer's confidential information. The receiving party will use the disclosing party's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and contractors who need it and are bound by comparable obligations, or as required by law with notice to the disclosing party where lawful. These obligations survive termination for three years, and for Customer Data, for as long as we hold it.
12. Term, termination, and data export
These Terms run for the subscription term and any renewals. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. The Customer may cancel at any time as described in Section 4. We may terminate a free account with 30 days' notice.
The Customer can export Customer Data, including time entries and approval history, in CSV or another portable format at any time during the term. After termination or expiration, we will keep Customer Data available for export for 60 days, after which we may delete it, except for backup copies removed on our normal schedule and records we retain to comply with law. On written request during the 60 day window, we will delete Customer Data sooner. Sections that by their nature should survive termination do, including Sections 5, 6, 11, and 13 through 17.
13. Warranty disclaimer
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." LANE EIGHT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LANE EIGHT DOES NOT WARRANT THAT THE SERVICE OR ANY INTEGRATION WILL BE UNINTERRUPTED, ERROR FREE, OR AVAILABLE AT ANY PARTICULAR TIME, AND DOES NOT WARRANT THE ACCURACY OF ANY DATA ENTERED BY USERS OR SYNCED TO THIRD PARTY PRODUCTS. THE SERVICE DOES NOT PROVIDE LEGAL, TAX, ACCOUNTING, OR PAYROLL ADVICE.
14. Limitation of liability
NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR THE CUSTOMER'S PAYMENT OBLIGATIONS, A PARTY'S INDEMNIFICATION OBLIGATIONS, OR A PARTY'S BREACH OF SECTION 9, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE GREATER OF THE FEES THE CUSTOMER PAID IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR $100. THESE LIMITS APPLY TO ANY THEORY OF LIABILITY AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.
15. Indemnification
The Customer will defend and indemnify Lane Eight against third party claims arising from Customer Data, the Customer's or its Authorized Users' use of the Service in violation of these Terms or law, or employment related claims by the Customer's workers, including wage and hour claims concerning time records kept in the Service.
Lane Eight will defend and indemnify the Customer against third party claims that the Service, as provided by Lane Eight and used as permitted, infringes a United States patent, copyright, or trademark. If such a claim arises, Lane Eight may modify the Service, procure the right to continue it, or terminate the affected subscription and refund prepaid unused fees. This paragraph states the Customer's exclusive remedy for infringement claims.
Each indemnity is conditioned on prompt notice, control of the defense by the indemnifying party, and reasonable cooperation.
16. Changes to the Service and these Terms
We may improve or modify the Service, and we will not materially reduce its core functionality during a paid term. We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in the Service before the changes take effect, and the updated Terms will apply from the stated effective date. If the Customer objects to a material change, it may terminate and receive a pro rata refund of prepaid fees for the unused portion of the term. Continued use after the effective date constitutes acceptance. We keep prior versions available on request.
17. Governing law and disputes
These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules. The state and federal courts located in Nassau County, New York have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to venue there. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Any claim must be brought within one year after it accrues, to the extent permitted by law.
18. General
Publicity. We may identify the Customer by name and logo in customer lists and marketing materials unless the Customer opts out by emailing team@lane-8.com.
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
Assignment. Neither party may assign these Terms without the other's consent, except to an affiliate, to an entity formed to continue the business, or to a successor in a merger, acquisition, or sale of substantially all assets, in each case with notice.
Notices. Notices to the Customer may be given by email to the account owner's address or in the Service. Notices to Lane Eight go to team@lane-8.com.
Miscellaneous. These Terms, the Order, and the Privacy Policy are the entire agreement and supersede prior discussions. If a provision is unenforceable, the rest remain in effect. A failure to enforce a provision is not a waiver. The parties are independent contractors, and there are no third party beneficiaries; Authorized Users have no rights under these Terms except the right to use the Service as permitted by the Customer.
Contact
Lane Eight team@lane-8.com